Job Description
Are you ready to launch your career in the dynamic world of technology? TechNova Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Kansas City, MO. We pride ourselves on providing top-tier technology solutions to local businesses, and we are looking for passionate individuals to help us maintain our high standards.
As an Entry Level IT Support Specialist, you will be the face of our technical support team, assisting employees with hardware, software, and network issues. We offer comprehensive training, mentorship from senior engineers, and a clear path for career advancement. If you are tech-savvy, eager to learn, and want to work in a vibrant Kansas City tech hub, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for desktop hardware, software applications, and peripherals.
- Assist users with password resets, account management, and email configuration.
- Monitor and maintain the office network infrastructure and ensure optimal performance.
- Log and track IT support tickets in our helpdesk system, ensuring timely resolution.
- Perform regular hardware inventory checks and basic hardware upgrades.
- Collaborate with the senior IT team to implement new software deployments and security patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Basic understanding of computer hardware components (CPU, RAM, Storage) and operating systems (Windows/macOS).
- Familiarity with networking concepts (IP addressing, DNS, Wi-Fi setup) is a plus.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Excellent problem-solving abilities and a willingness to learn new technologies.