Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide exceptional IT support to our Sacramento-based clients. As a key member of our growing team, you'll gain hands-on experience with cutting-edge systems while contributing to a culture of innovation and continuous learning.
Our comprehensive training program ensures you develop industry-relevant skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment designed to help you thrive in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical issues and solutions in IT service management systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system backups and data recovery operations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team