Job Description
Launch your IT career with TechSolutions Inc., a leading technology innovator in Tucson! We're seeking passionate entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience in a collaborative environment while helping businesses optimize their digital infrastructure. Our comprehensive training program ensures rapid growth, and we offer competitive benefits including health insurance, retirement plans, and tuition reimbursement. Join us in shaping the future of technology in Arizona!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex technical challenges
- Assist with cybersecurity protocols and access management
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to troubleshoot hardware/software issues independently
- Strong problem-solving and time-management abilities
- Valid driver's license for occasional on-site visits