Job Description
Join TechNash Solutions as an Entry-Level IT Support Specialist and kickstart your career in Nashville's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry mentors. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation. Nashville's booming tech ecosystem awaits your talent!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Manage user accounts and system access permissions
- Install and configure workstations, networks, and security systems
- Create technical documentation and troubleshooting guides
- Provide remote and on-site technical support with SLA adherence
- Collaborate with senior engineers on infrastructure projects
- Maintain asset inventory and software license compliance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving mindset
- Certifications: CompTIA A+ or Network+ preferred
- Proficiency with ticketing systems (ServiceNow, Jira)
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits