Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional user experiences. As a key member of our Indianapolis-based team, you'll gain hands-on experience with cutting-edge systems while supporting our growing client base. If you're ready to build a solid foundation in IT infrastructure and network administration, this is your opportunity to thrive in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage Active Directory accounts and permissions
- Document IT processes and maintain accurate ticket logs
- Collaborate with senior engineers on infrastructure projects
- Conduct cybersecurity awareness training for staff
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs and work in server environments
- Valid Indiana driver's license for occasional off-site support