Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career in Charlotte's thriving tech hub! We're seeking motivated entry-level professionals passionate about technology and customer service. As an IT Support Specialist, you'll be the first point of contact for resolving technical issues while gaining hands-on experience with enterprise systems. Enjoy competitive benefits, mentorship programs, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on network infrastructure projects
- Monitor system performance and escalate critical issues
- Conduct routine hardware/software audits and updates
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS, networking fundamentals, and security protocols
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to troubleshoot hardware, software, and connectivity issues
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid North Carolina driver's license (for occasional site visits)