Job Description
Are you looking to launch a successful career in Information Technology? TechHorizon Solutions is currently hiring an Entry Level IT Support Specialist in Jacksonville, Florida. We are a forward-thinking technology firm dedicated to providing top-tier IT infrastructure and support services to our clients.
As an Entry Level IT Specialist, you will be the first point of contact for our internal and external clients, providing technical support, troubleshooting hardware and software issues, and ensuring our network infrastructure remains robust. We offer comprehensive training and a clear career progression path for ambitious candidates.
Why Join Us?
- Competitive entry-level salary with annual performance reviews.
- Full medical, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern office environment in the heart of downtown Jacksonville.
Responsibilities
- Provide Tier 1 Help Desk support via phone, email, and ticketing systems to resolve hardware and software issues.
- Perform hardware installation, configuration, and troubleshooting for desktops, laptops, printers, and mobile devices.
- Assist in the deployment of new workstations and the migration of data to new systems.
- Maintain accurate records of incidents, resolutions, and technical documentation.
- Collaborate with senior IT staff to identify system trends and implement preventive maintenance.
- Ensure compliance with company security policies and software licensing agreements.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field.
- Basic knowledge of Microsoft Windows operating systems (Windows 10/11) and Office Suite.
- Understanding of networking fundamentals and hardware components.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills.
- Aptitude for learning new technologies and software quickly.