Job Description
Launch your tech career with our comprehensive paid training program! TechForward Solutions is seeking motivated entry-level candidates to join our IT Support team in downtown Chicago. No prior experience required – we provide all the training you need to succeed in this high-demand role. Enjoy competitive pay, full benefits, and clear career progression paths. Join our innovative team and help businesses thrive through technology excellence.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Install and configure computer systems and peripherals
- Document all support tickets and solutions
- Collaborate with senior technicians on complex issues
- Contribute to knowledge base articles and training materials
- Participate in ongoing professional development sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Willingness to learn new technologies and systems
- Ability to work independently and in team environments
- Valid driver's license preferred (for occasional site visits)