Job Description
Join TechSolutions Florida Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated recent graduates to provide exceptional technical support to our diverse client base. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. As part of our dynamic team, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering innovative IT solutions across Florida.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document all IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex technical issues
- Assist with network administration and security protocols
- Conduct periodic system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid Florida driver's license (for occasional on-site visits)