Job Description
Join our dynamic team at Omaha Tech Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in the Omaha metro area. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training, career advancement opportunities, and a supportive environment designed for professional growth. If you're passionate about technology and eager to build a solid foundation in IT, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document technical issues and resolutions using our ticketing system
- Collaborate with senior engineers to troubleshoot complex problems
- Assist with cybersecurity protocols and system updates
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred but not required