Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your tech career with comprehensive paid training! We're seeking motivated individuals passionate about technology to join our dynamic team in Houston. No prior experience required – we'll equip you with industry certifications and hands-on skills to excel in network administration, cybersecurity, and system troubleshooting.
Our 12-week paid training program covers CompTIA A+, network fundamentals, and cloud technologies. You'll work alongside senior engineers on real-world projects while earning a competitive salary. Enjoy flexible schedules, professional development stipends, and clear advancement pathways to senior roles.
Responsibilities
- Provide Tier 1 technical support to 150+ employees via phone, email, and remote assistance
- Deploy and maintain Windows/macOS workstations and mobile devices
- Monitor network infrastructure using SolarWinds and ServiceNow platforms
- Execute security protocols including patch management and access control
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Participate in rotational shadowing with senior engineers
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication skills and customer service mindset
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits
- Passion for continuous learning and tech certifications
- Willingness to complete paid training program (40hrs/week)
- US citizenship or permanent residency required