Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in Virginia Beach! We're urgently hiring passionate entry-level professionals to provide exceptional technical support to our growing client base. This is your chance to work with cutting-edge technology while receiving hands-on training from industry experts. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed for career growth. Apply now to secure your spot in our fast-paced tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support tickets and resolutions in our CRM system
- Collaborate with senior technicians on complex network and security issues
- Assist with software deployment and system updates
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends
- Valid driver's license with reliable transportation
- Pass background check and drug screening