Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals to provide critical technical support to our growing client base in Denver. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. Our collaborative culture values innovation and professional growth, offering structured training and mentorship programs. If you're passionate about problem-solving and eager to build a foundation in IT, apply now and become part of Denver's fastest-growing tech team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers to resolve complex system outages
- Assist with cybersecurity protocols including endpoint protection and access management
- Conduct user training on new software deployments and system updates
- Monitor system health and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with ticketing systems (ServiceNow, Zendesk, Jira)
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call rotation
- Valid driver's license and reliable transportation