Job Description
Join Georgia Tech Solutions and launch your career in technology with our comprehensive entry-level IT Support program. We're seeking motivated individuals with no prior experience who are passionate about learning and problem-solving. Our 12-week paid training program combines classroom instruction with hands-on experience, preparing you for a full-time role in our dynamic IT department. Enjoy competitive benefits, mentorship from industry experts, and a clear career growth path in Atlanta's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with troubleshooting laptops, printers, and mobile devices
- Document all IT incidents and resolutions in ticketing systems
- Install, configure, and maintain software applications
- Collaborate with senior IT team on system upgrades and projects
- Conduct basic security awareness training for staff
- Support office equipment maintenance and inventory management
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong desire to learn technical skills (no experience required)
- Excellent written and verbal communication abilities
- Basic computer literacy and troubleshooting aptitude
- Ability to work in fast-paced environment with minimal supervision
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation