Job Description
Join our dynamic team at TechSolutions Dallas as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide exceptional user support and maintain our digital infrastructure. This is your gateway to a thriving career in IT with comprehensive training and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical solutions and update knowledge base articles
- Assist with network setup and basic security protocols
- Collaborate with senior IT staff on complex projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Mac OS and networking fundamentals
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to work in a fast-paced team environment
- Valid driver's license and reliable transportation