Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated Entry-Level IT Support Specialists to join our remote team serving Raleigh, NC businesses. No prior experience required – we provide all necessary training and certifications. Enjoy flexible remote work while building valuable skills in network administration, cybersecurity fundamentals, and cloud technologies. Join a collaborative team dedicated to your professional growth with clear advancement pathways.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Install, configure, and troubleshoot Windows/macOS operating systems
- Monitor network performance and security systems
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in 8-week paid training covering CompTIA A+ and cloud basics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and customer service orientation
- Basic familiarity with computer hardware/software concepts
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Self-motivated with strong time management skills
- Must reside in North Carolina for tax purposes