Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Austin! We're urgently hiring motivated individuals with paid training to launch your career in technology. No experience necessary – we'll equip you with essential skills through our comprehensive 8-week program. Enjoy competitive benefits, growth opportunities, and a collaborative environment at one of Austin's fastest-growing tech firms. Apply today and start your journey toward a rewarding IT career!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems
- Document incidents and resolutions using ticketing systems
- Assist with network connectivity and security protocols
- Collaborate with senior technicians on complex escalations
- Participate in paid training modules covering IT fundamentals
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license for occasional site visits
- Pass background check and drug screening
- Must be authorized to work in the US