Job Description
Join our dynamic team at TechGrowth Solutions Inc. as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology and customer service. This is your gateway to a thriving career in IT with comprehensive training, mentorship, and growth opportunities. Enjoy our collaborative culture, competitive benefits package, and the chance to make an immediate impact in a rapidly expanding tech hub. Don't miss this urgent opportunity to launch your professional journey in San Antonio's vibrant tech community!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Assist users with system troubleshooting and problem resolution
- Document all IT incidents and maintain accurate ticket logs
- Install, configure, and upgrade computer systems and peripherals
- Collaborate with senior team members on complex technical challenges
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows, macOS, and mobile operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification or equivalent technical training a plus
- Valid driver's license and reliable transportation