Job Description
Launch your tech career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our Philadelphia team. No prior experience required – we provide all the training you need to succeed in this high-growth role. Enjoy competitive pay, full benefits, and a clear path to advancement while supporting cutting-edge technology solutions for Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal employees
- Install, configure, and troubleshoot hardware/software including desktops, laptops, and peripherals
- Document technical issues and resolutions in IT service management systems
- Collaborate with senior engineers on network infrastructure and security protocols
- Participate in ongoing skills training to master new technologies
- Assist with software deployment and system updates
- Deliver exceptional customer service with a solutions-oriented mindset
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn and adapt to new technologies
- Ability to work independently and in team environments
- Customer service experience or technical aptitude a plus