Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals to provide critical technical support to our dynamic team in Austin, TX. This full-time role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear path for professional growth. If you're a problem-solver ready to make an impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technologies and security protocols
- Monitor system performance and implement preventative maintenance
- Manage inventory of IT assets and ensure compliance
Qualifications
- High school diploma or equivalent; associate degree preferred
- Basic knowledge of Windows OS and Microsoft Office Suite
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Experience with ticketing systems (Service Desk preferred)