Job Description
Launch your tech career with TechForward Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic Oklahoma City team. No experience necessary—just your passion for technology and eagerness to learn. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. Join us in building the future of tech support while making a real impact on our clients' digital experiences.
Responsibilities
- Provide first-level technical support for hardware/software issues
- Assist users with network connectivity and system troubleshooting
- Document technical issues and resolutions in ticketing systems
- Install and configure workstations, peripherals, and software
- Collaborate with senior IT staff on complex problem-solving
- Conduct routine system maintenance and updates
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service skills
- Ability to learn technical concepts quickly
- Comfortable working in a fast-paced environment
- Valid driver's license (for occasional equipment transport)
- CompTIA A+ certification (or willingness to obtain)