Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry-Level IT Support Specialists for our Seattle-based team with fully paid training programs. No prior experience required – just your eagerness to learn and grow in a dynamic environment. Our comprehensive 12-week training curriculum covers network fundamentals, cybersecurity basics, cloud technologies, and customer service excellence. Join a company that invests in your future with mentorship, certification pathways, and clear career progression opportunities.
Enjoy hybrid work flexibility with 2 days/week in our modern Pioneer Square office and full remote options available after training. Our benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Install, configure, and troubleshoot hardware/software including Windows/macOS systems
- Document all support tickets and solutions in our ITSM platform
- Collaborate with senior engineers on complex technical escalations
- Participate in ongoing training modules to expand technical knowledge
- Assist with IT asset management and inventory control
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic proficiency with Microsoft Office and Google Workspace
- Strong problem-solving skills and analytical thinking ability
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently and in teams
- Willingness to obtain CompTIA A+ certification during training
- Valid US work authorization required
- Passion for technology and customer service excellence