Job Description
Join our dynamic team as an Entry Level IT Support Specialist and start your career immediately! We're urgently hiring motivated individuals in San Antonio, TX to provide critical technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technology while making a tangible impact. If you're passionate about problem-solving and eager to learn, apply today and begin your journey tomorrow!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on software applications
- Monitor network performance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent customer service and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience
- Valid driver's license for occasional on-site visits