Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Phoenix. This full-time role offers comprehensive training, mentorship from industry experts, and a clear path for growth. Join our mission to deliver cutting-edge IT solutions while building foundational skills in network administration, system troubleshooting, and client support. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and professional development.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain computer systems, printers, and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity protocols and data backup procedures
- Train employees on new software and system updates
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Ability to lift 25 lbs and work in various office environments
- CompTIA A+ certification preferred (or willingness to obtain)