Job Description
Launch your tech career with paid training and remote work flexibility! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in El Paso, TX. No prior experience required – we provide comprehensive paid training to transform beginners into confident IT professionals. Join our collaborative team and enjoy hybrid work options after initial onboarding.
What We Offer:
- Full paid technical training program (8 weeks)
- Remote work eligibility post-training
- Career growth path to senior roles
- Comprehensive benefits package
- Modern tech equipment
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues
- Document troubleshooting processes and solutions
- Collaborate with senior IT engineers on complex cases
- Assist with system updates and maintenance
- Train end-users on new technologies
- Maintain accurate ticketing system records
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Self-motivated with attention to detail
- Valid driver's license (for occasional on-site visits)
- Willingness to complete paid training program