Job Description
Launch your tech career in Denver's thriving innovation hub! NexusTech Solutions is seeking passionate entry-level IT Support Specialists to join our dynamic team. As a foundational member of our operations, you'll gain hands-on experience with enterprise systems while supporting Fortune 500 clients. Our comprehensive training program and mentorship opportunities ensure rapid skill development in a collaborative, growth-oriented environment.
Located in downtown Denver's tech corridor, we offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Join us to build your technical expertise while making tangible impact in the heart of Colorado's booming tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems including Windows, macOS, and mobile devices
- Document technical solutions and update knowledge base articles for internal reference
- Collaborate with senior engineers to troubleshoot complex system outages
- Assist in cybersecurity awareness training and policy implementation
- Manage inventory and lifecycle of IT assets including procurement and decommissioning
- Participate in cross-departmental IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems: Windows 10/11, macOS, and Linux fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and as part of a distributed team
- Valid driver's license for occasional on-site client visits
- Willingness to work flexible hours during system maintenance windows