Job Description
Launch your career with TechSolutions Inc., a leading tech innovator in Oklahoma City! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our clients. This is your chance to gain hands-on experience in a fast-paced environment while growing your skills in network administration, system troubleshooting, and customer service. Enjoy competitive compensation, comprehensive benefits, and clear career advancement paths.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain hardware/software systems
- Diagnose and resolve network connectivity issues
- Document all support tickets and maintain knowledge base
- Collaborate with senior engineers on complex problem-solving
- Train users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)