Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts eager to build foundational skills in a dynamic, collaborative environment. As a key member of our IT team, you'll gain hands-on experience with enterprise systems while supporting 500+ users across our Austin headquarters. Our comprehensive training program includes cloud computing fundamentals, cybersecurity basics, and networking essentials – no prior experience required! Enjoy competitive benefits, mentorship from senior engineers, and clear pathways to specialization in DevOps or cybersecurity.
Why TechNova? We invest in talent through our TechStart Academy program, offering certifications (CompTIA A+, Google IT Support) and 20% annual education stipends. Our culture values curiosity over credentials – if you're a problem-solver with drive, we'll provide the tools to succeed.
Responsibilities
- Provide Tier 1 technical support via ticketing system, phone, and in-person for hardware/software issues
- Deploy and configure Windows 10/11 workstations, peripherals, and network infrastructure
- Assist with cloud services (Microsoft Azure, Office 365) and security protocols
- Document IT procedures and create knowledge base articles for team training
- Collaborate with vendors on hardware/software procurement and maintenance
- Participate in 24/7 on-call rotation (1 week/month) with senior team guidance
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Customer service mindset with strong communication skills
- Ability to troubleshoot systematically using diagnostic tools
- CompTIA A+ certification (preferred, not required)
- Valid driver's license for occasional equipment pickups
- Eagerness to learn cloud platforms (AWS/Azure fundamentals)