Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic team in Arlington, TX. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 500+ employees. Our award-winning training program accelerates your growth into network security, cloud systems, and enterprise management.
Enjoy competitive benefits, flexible hybrid work options, and mentorship from senior engineers. Located just 20 minutes from downtown Dallas, our modern office features cutting-edge labs and collaborative spaces. Join us to build a future-proof tech career!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, chat, and in-person
- Deploy and manage Windows/macOS workstations, mobile devices, and network printers
- Assist with Active Directory administration, user account management, and access controls
- Monitor network performance using tools like SolarWinds and ServiceNow
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with cybersecurity team on vulnerability patching and compliance audits
- Support office AV systems and video conferencing setups for hybrid meetings
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, TCP/IP networking, and cloud platforms (Azure/AWS)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation for occasional on-site support