Job Description
Join TechNOLA Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of New Orleans' thriving tech scene. We're seeking passionate tech enthusiasts eager to provide exceptional support to our growing client base. Enjoy competitive compensation, comprehensive training, and opportunities for rapid growth in a collaborative environment. Perfect for recent graduates transitioning from classroom to real-world IT challenges.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex problem resolution
- Conduct regular system maintenance and security updates
- Assist in onboarding new employees with IT setup
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Valid Louisiana driver's license required for occasional client visits
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)