Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your IT career in Minneapolis! We're seeking passionate tech enthusiasts to provide exceptional support and drive innovation. Enjoy collaborative projects, mentorship from industry veterans, and opportunities for professional growth in a cutting-edge environment. Our modern downtown office features state-of-the-art facilities and a culture that values creativity and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document troubleshooting steps and create knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical problems
- Monitor system performance and implement preventive maintenance
- Assist in cybersecurity awareness initiatives and basic security protocols
- Support cloud-based applications and SaaS platforms
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Familiarity with help desk ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent experience preferred
- Ability to work independently and in a team-oriented environment