Job Description
Join our dynamic IT team in sunny Miami and kickstart your technology career! TechSolutions Inc. is seeking a motivated Entry-Level IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers comprehensive training, mentorship, and clear pathways for career advancement in the thriving South Florida tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets and provide remote technical support via phone/email
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and maintain accurate inventory records
- Collaborate with senior engineers on infrastructure projects
- Train end-users on cybersecurity best practices and company systems
- Support cloud services (Office 365, Azure) and basic network troubleshooting
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows/macOS, Active Directory, and TCP/IP
- Strong problem-solving skills with customer service orientation
- Ability to lift 30lbs and work in various office environments
- Valid Florida driver's license for occasional on-site visits
- Excellent written and verbal communication skills