Job Description
Launch your IT career with Omaha's leading tech innovator! We're seeking passionate entry-level professionals to join our dynamic IT support team. At Omaha Tech Innovations, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of transforming local businesses through technology. Enjoy a collaborative environment, mentorship from industry veterans, and opportunities for growth into specialized IT tracks. What you'll gain: Industry certifications, cloud computing exposure, and a portfolio of real-world projects. Perks: Flexible hybrid schedule, continuing education stipend, and quarterly team-building events.
Responsibilities
- Provide Tier 1 technical support for 150+ employees via ticketing system and live chat
- Deploy and configure Windows 11 workstations, laptops, and peripherals
- Monitor and maintain network infrastructure including switches, routers, and firewalls
- Execute software installations, updates, and security patch management
- Document IT procedures and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Assist with Office 365 administration and user account management
Qualifications
- Associates degree in IT or CompTIA A+ certification (or equivalent experience)
- Proficiency with Windows OS and basic networking concepts
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting methodology and diagnostic skills
- Excellent written and verbal communication abilities
- Basic knowledge of Azure cloud services preferred
- Valid driver's license and reliable transportation
- Ability to lift 30lbs for equipment deployments