Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in Raleigh's thriving tech hub! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional service to our diverse client base. Enjoy competitive benefits, mentorship from industry experts, and opportunities for advancement in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data backup procedures
- Create and maintain technical documentation
- Collaborate with senior engineers on system upgrades
- Deliver user training and onboarding support
- Monitor system performance and resolve incidents promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in teams
- Customer service mindset with patience and empathy
- Valid NC driver's license required for occasional site visits