Job Description
Join Coastal Tech Solutions as an Entry-Level IT Support Specialist and launch your career in Virginia's thriving tech hub! We're seeking motivated tech enthusiasts to deliver exceptional IT services to our diverse client base. This hybrid role combines hands-on technical support with collaborative problem-solving in a dynamic environment. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for growth into cybersecurity or cloud infrastructure paths. Perfect for recent graduates with passion for technology and customer service excellence!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incident resolutions and maintain ticketing system accuracy
- Assist with cybersecurity protocols including access management and patch updates
- Collaborate with senior engineers on infrastructure projects
- Train users on new technologies and best practices
- Monitor system health and perform routine maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments