Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support to our Atlanta-based clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a clear growth path within our rapidly expanding organization.
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Provide responsive technical support via phone, email, and chat
- Manage user accounts and permissions in Active Directory
- Monitor and maintain network infrastructure components
- Document technical issues and solutions in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Conduct security audits and implement best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware
- Customer service orientation with strong communication skills
- Familiarity with ticketing systems (e.g., Jira, ServiceNow)
- CompTIA A+ certification preferred but not required
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for occasional client site visits