Job Description
Join TechSolutions Inc. and kickstart your IT career in Mesa's thriving tech hub! We're seeking passionate Entry-Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This full-time role offers hands-on experience with modern infrastructure, mentorship from senior engineers, and clear pathways for career advancement in cybersecurity, cloud systems, or network administration.
As part of our dynamic team, you'll gain exposure to enterprise-grade technologies while contributing to a culture of innovation and continuous learning. Our Mesa campus features state-of-the-art labs and collaborative workspaces designed to accelerate professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document troubleshooting steps, resolutions, and asset inventory in ITSM systems
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Conduct user training on security protocols and best practices
- Monitor system performance and proactively address potential issues
- Support cloud-based services (Microsoft Azure, AWS) and SaaS applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment maintenance
- Valid Arizona driver's license for occasional site visits