Job Description
Join our dynamic IT team at TechSolutions KC and kickstart your career in technology! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology solutions for our clients while receiving mentorship from industry experts. Enjoy competitive benefits, ongoing training programs, and opportunities for advancement in Kansas City's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document IT processes and maintain accurate service records
- Collaborate with senior team members on system upgrades and security protocols
- Assist with user training and technology onboarding
- Monitor system performance and report anomalies
- Participate in IT infrastructure maintenance projects
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to learn new technologies quickly and independently
- CompTIA A+ certification preferred (not required)
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation