Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in the heart of California's Central Valley. We're seeking passionate entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll be the backbone of our digital operations, ensuring seamless technology experiences for our clients while gaining hands-on experience with cutting-edge systems. Our comprehensive training program will accelerate your skills in networking, security, and cloud technologies. Work alongside industry mentors in a collaborative, fast-paced setting where your contributions directly impact business success. Relocation assistance provided for qualified candidates!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, peripherals, and mobile devices
- Assist with cybersecurity protocols including vulnerability assessments and access management
- Document technical procedures and maintain accurate IT asset inventory
- Collaborate with senior engineers on system upgrades and infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential technical risks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with analytical thinking skills
- Excellent written and verbal communication skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Valid California driver's license (for occasional client site visits)