Job Description
Launch your IT career with InnovateTech Solutions, Albuquerque's leading tech services provider! We're seeking passionate entry-level professionals to join our dynamic IT support team. This role offers hands-on experience in enterprise systems, network administration, and cybersecurity fundamentals in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system deployments, updates, and maintenance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and resolve service tickets
- Conduct user training on new technologies
- Assist with cybersecurity protocols and compliance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional site visits