Job Description
Launch your IT career with TechSolutions Inc. – Louisville's premier tech innovator! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our clients. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while supporting diverse business needs. This is your opportunity to grow professionally in a collaborative environment that values fresh perspectives and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document support tickets and maintain accurate knowledge base entries
- Assist with cybersecurity protocols and basic system monitoring
- Collaborate with senior IT staff on complex problem resolution
- Train end-users on new technologies and best practices
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (willing to sponsor)
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Valid driver's license for occasional on-site visits