Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Memphis's thriving tech scene! We're seeking passionate individuals to provide critical technical support to our growing team. This role offers hands-on experience with enterprise systems, network infrastructure, and user-facing technologies. With competitive compensation, comprehensive benefits, and clear career advancement paths, you'll gain the skills and experience needed to grow into senior IT positions. Our collaborative environment encourages continuous learning and innovation, making this the perfect opportunity to build a strong foundation in information technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document IT processes and maintain accurate service desk records
- Collaborate with senior engineers to resolve complex technical challenges
- Assist in cybersecurity initiatives including access management and patch deployment
- Participate in system upgrades and technology rollouts
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning