Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Detroit's thriving tech ecosystem! We're seeking motivated individuals passionate about technology to provide exceptional user support while growing with our innovative team. This role offers hands-on experience with enterprise systems, networking, and cybersecurity in a collaborative environment that values professional development. Perfect for recent graduates or career changers eager to build foundational IT skills while contributing to Fortune 500 client implementations.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical issues and resolutions in ITSM platforms
- Collaborate with senior engineers on infrastructure projects
- Conduct system backups, security patches, and performance monitoring
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in server environments