Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in Colorado's thriving tech hub! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base. At TechNova, you'll gain hands-on experience with cutting-edge infrastructure while working alongside industry mentors. Our Denver office offers a collaborative environment with professional development programs, flexible work options, and comprehensive benefits. If you're ready to transform your technical knowledge into real-world impact, this is your gateway to a rewarding IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure desktop/laptop systems across organization
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with senior engineers on infrastructure projects
- Participate in on-call rotation for critical systems support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred
- Familiarity with ITIL processes
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license for occasional site visits
- Passion for continuous learning and technology trends