Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of San Francisco's tech hub! We're seeking passionate tech enthusiasts to provide exceptional support to our innovative team. You'll gain hands-on experience with cutting-edge systems while contributing to a collaborative environment that values growth and mentorship. This role offers comprehensive training, career advancement opportunities, and the chance to work on projects that impact thousands of users daily.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate asset inventories
- Collaborate with senior engineers on system upgrades and migrations
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Ensure compliance with company security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent technical experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required