Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Charlotte, NC. As a cornerstone of our operations, you'll provide essential technical assistance to our growing client base while gaining hands-on experience in enterprise-level systems. Our comprehensive training program ensures rapid skill development in a collaborative environment where your growth is prioritized. Join us to build a foundation for long-term success in Charlotte's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software including desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system issues
- Monitor network performance and security protocols
- Assist with hardware lifecycle management and asset tracking
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows and macOS operating systems
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation