Job Description
Join our dynamic Fort Worth team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts eager to grow in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while delivering exceptional support to our clients. This role offers structured training, mentorship from senior engineers, and clear pathways for advancement into cybersecurity, networking, or cloud infrastructure specialties.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document technical processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex system issues
- Conduct regular system updates and security patch management
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation