Job Description
Join our dynamic Austin-based team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts eager to grow in a fast-paced environment. At TechNova Solutions, you'll gain hands-on experience supporting cutting-edge systems while working alongside industry mentors. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional development in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage help desk tickets with ticketing systems (e.g., ServiceNow, Jira)
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical issues
- Assist with cybersecurity best practices and compliance measures
- Support office equipment setup and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software problems
- Knowledge of cloud platforms (AWS, Azure, or GCP) preferred
- CompTIA A+ or similar certification a plus