Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! At InnovateTech Solutions, we're committed to nurturing emerging talent while delivering cutting-edge IT solutions to San Antonio's thriving business community. This role offers hands-on experience with enterprise systems, mentorship from senior engineers, and a clear path to career advancement. Enjoy competitive benefits, flexible scheduling options, and an inclusive workplace culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document technical issues and resolutions in IT service management systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct routine system maintenance and security updates
- Train employees on new technologies and best practices
- Support mobile device management and cloud services
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues methodically
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation