Job Description
Launch your IT career with NexusTech Solutions, a leading technology innovator in Phoenix's thriving tech corridor. We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical services to our clients. This role offers unparalleled growth opportunities, mentorship from industry veterans, and hands-on experience with cutting-edge technologies. Join us in transforming how businesses leverage technology while building a solid foundation for your future in IT.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices
- Document IT incidents, resolutions, and asset information in ticketing systems
- Collaborate with senior team members on network security protocols and system updates
- Assist with user onboarding, training, and troubleshooting daily operational challenges
- Monitor system performance and proactively identify potential technical issues
- Support cloud-based applications and SaaS platforms
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Valid driver's license and reliable transportation for occasional site visits
- CompTIA A+ or similar certification preferred